Question 1

What is BoardingPlus?

Accepted Answer

BoardingPlus is an automatic check-in service for your flights. We watch for check-in to open, check you in the moment it does, pick your seat according to your preferences and send you your boarding pass. The subscription also includes a 24/7 concierge and FastPass access.

Question 2

How does BoardingPlus work?

Accepted Answer

Add your flight with your booking reference, the flight date and your email. We take care of the rest: check-in as soon as it opens, seat selection, boarding pass sent by email and to your account, then alerts if your gate or schedule changes.

Question 3

In which countries and with which airlines is it available?

Accepted Answer

BoardingPlus works with more than 700 airlines, low-cost and full-service alike, for flights departing from more than 100 countries. If your airline requires a manual step, our concierge team handles it for you.

Question 4

Do I need to download an app?

Accepted Answer

No. Everything works from your browser, on desktop and mobile, and your boarding pass is sent to you by email. Our mobile app is coming soon for even more convenience.

Question 5

Is this an official airline service?

Accepted Answer

No. BoardingPlus is an independent service, not affiliated with or endorsed by any airline. Airline names and logos belong to their respective owners and are only used to identify flights. We check you in on your behalf, through the channels each airline makes available.

Question 6

Can I use BoardingPlus for a round trip?

Accepted Answer

Yes. Add both the outbound and return flights to your account: each flight is monitored separately and you are checked in as soon as check-in opens for each one, with nothing more to do.

Question 7

Is the service suitable for family trips?

Accepted Answer

Absolutely. You can check in several travellers from a single account (family, friends, colleagues) and we do our best to seat you together whenever the airline allows it.

Question 8

Can I give a subscription to someone?

Accepted Answer

You can add a loved one as a traveller on your account so they enjoy automatic check-in on your flights. For a subscription in their own name, contact our team and we will guide you.

Question 9

Is the service available for business travel?

Accepted Answer

Yes. Many frequent travellers use BoardingPlus for their business trips. To equip a whole team, contact us so we can put together a suitable offer.

Question 10

What are the benefits compared to regular check-in?

Accepted Answer

You never forget to check in again and you avoid airport check-in fees, which can reach €100 depending on the airline. You get the best seats available, save time and keep a human team by your side if anything goes wrong.

Question 11

How does the 48h trial for €0.9 work?

Accepted Answer

For €0.9, you enjoy automatic check-in, seat selection and real-time alerts for 48h. Unless you cancel, the trial then continues as the monthly subscription at €49/month, with no commitment. FastPass is reserved for monthly and annual subscribers.

Question 12

When will I be charged?

Accepted Answer

You pay €0.9 on the day you sign up. If you don't cancel during the 48h trial, you are charged €49 when the trial ends, then every month on the same date. With the annual plan, you pay €490 once a year.

Question 13

Can I cancel my subscription at any time?

Accepted Answer

Yes, in one click from your account, under Subscription. Cancellation takes effect at the end of the current period: you keep access to the service until then and no further payment is taken.

Question 14

Which payment methods are accepted?

Accepted Answer

We accept Visa and Mastercard, as well as Apple Pay and Google Pay. Payment is 100% secure and your card details are never stored on our servers.

Question 15

Is there a minimum commitment?

Accepted Answer

No. The trial and the monthly subscription have no commitment. The annual plan is paid for 12 months and locks in your price for that whole period.

Question 16

What happens at the end of the trial?

Accepted Answer

When the 48h are up, your monthly subscription at €49/month starts automatically and you unlock every benefit, including FastPass. If you don't want to continue, simply cancel before the trial ends.

Question 17

Can I switch plans (monthly or annual)?

Accepted Answer

Yes, at any time from your account. By switching to the annual plan at €490/year, or €40.83/month, you save 17% compared with monthly billing.

Question 18

Can I get a refund?

Accepted Answer

Refund requests are handled according to our refund policy, available at the bottom of the page. If something went wrong with a check-in, contact our team: we look carefully at every situation.

Question 19

Are there any hidden fees?

Accepted Answer

None. The price shown includes automatic check-in, seat selection, alerts, the concierge and FastPass. Only paid extras sold by the airlines themselves (extra baggage, premium seats) remain at your expense.

Question 20

How do I access Premium features?

Accepted Answer

The concierge and FastPass are included in the monthly and annual subscriptions. Go to your account, under Concierge, to send a request or book a FastPass.

Question 21

When am I checked in?

Accepted Answer

As soon as your airline's online check-in opens, usually between 24h and 48h before departure depending on the airline. We monitor the opening continuously to check you in within the first few minutes.

Question 22

How is my seat chosen?

Accepted Answer

We choose the best available seat based on the preferences saved in your account (window, aisle, front of the aircraft…). Paid seats offered by the airline are never booked without your approval.

Question 23

How will I receive my boarding pass?

Accepted Answer

Your boarding pass is emailed to you as soon as check-in is done. It is also available at any time in your account, ready to show on your phone or to print.

Question 24

What if online check-in isn't possible?

Accepted Answer

Some airlines or routes require check-in at the desk or a document check. In that case, we let you know as early as possible and our concierge team tells you exactly what to do.

Question 25

Can I check in several travellers on the same booking?

Accepted Answer

Yes. Add your travel companions in your account, under Travellers: every passenger on the booking is checked in at the same time and each one receives their boarding pass.

Question 26

What information do I need to provide?

Accepted Answer

Your booking reference, the flight date and your email are enough in most cases. For some international flights the airline requires your passport details; we then ask for them in your account.

Question 27

How do I know my baggage allowance?

Accepted Answer

Your allowance depends on your airline and fare. It appears on your boarding pass and booking confirmation, and our concierge team can check it for you.

Question 28

Can I add a checked bag?

Accepted Answer

Yes. Adding a bag is a paid service sold by the airline: contact our concierge team and we will help you add it at the best price, ideally before departure day.

Question 29

How do I travel with special baggage?

Accepted Answer

Pushchair, sports equipment, musical instrument, pet… Every airline has its own rules. Our concierge team handles the arrangements with the airline so everything is ready on the day of your flight.

Question 30

What should I do if my bag is lost or delayed?

Accepted Answer

First report it at the baggage desk of your arrival airport, then send us the file reference. Our concierge team follows up your claim with the airline until you get your bag back.

Question 31

What are the rules for cabin baggage?

Accepted Answer

Permitted dimensions and weight vary between airlines, especially low-cost carriers. We remind you of your airline's rules in the email that comes with your boarding pass.

Question 32

What is FastPass?

Accepted Answer

FastPass gives you priority access to security or boarding at participating airports. It is a service arranged by our concierge team and included in your subscription.

Question 33

How many FastPasses can I use?

Accepted Answer

Your monthly or annual subscription includes FastPass at up to 3 airports per calendar month. The counter resets on the 1st of every month.

Question 34

How do I book a FastPass?

Accepted Answer

From your account, under Concierge, enter the airport and the date of your flight. Our team confirms your FastPass and sends you access instructions before you leave.

Question 35

Is FastPass included in the trial?

Accepted Answer

No. The 48h trial for €0.9 covers automatic check-in, seat selection and alerts. FastPass becomes available as soon as your monthly or annual subscription is active.

Question 36

Do unused FastPasses roll over?

Accepted Answer

No, FastPasses are valid for the current month and do not carry over from one month to the next.

Question 37

My flight is delayed: is my FastPass still valid?

Accepted Answer

Let our concierge team know as soon as you have the new time: we will do what's needed to adjust your FastPass whenever the airport allows it.

Question 38

What is the BoardingPlus concierge?

Accepted Answer

A team of travel experts available 24/7 to help you before, during and after your flight: booking changes, baggage, group travel, VIP requests, questions about visas and travel documents.

Question 39

How do I contact the concierge?

Accepted Answer

Send your request from your account, under Concierge, through our contact form or by email. We reply in under an hour, 24 hours a day, 7 days a week.

Question 40

What can I ask for?

Accepted Answer

Anything related to your air travel: finding a replacement flight, adding a bag, booking a lounge, organising group travel or checking which documents you need for your destination.

Question 41

Does the concierge cost extra?

Accepted Answer

No, it is included in your subscription. Only services billed by third parties (replacement ticket, extra baggage, lounge access) remain at your expense, always with your approval first.

Question 42

Which languages does the concierge speak?

Accepted Answer

Our team replies in French and English, wherever you are in the world.

Question 43

How do I change a flight I've added?

Accepted Answer

If you change your flight with the airline, update the reference or date in your account and we will monitor the new flight. Our concierge team can also handle the change for you.

Question 44

How do I cancel a trip?

Accepted Answer

Remove the flight from your account so we don't check you in. Cancelling the ticket itself is done with the airline, and our concierge team can help you with the process.

Question 45

What happens if the airline cancels my flight?

Accepted Answer

We alert you as soon as the cancellation is known. Our concierge team helps you find a replacement flight and explains your compensation rights under European regulations.

Question 46

Will I be notified of a delay?

Accepted Answer

Yes. We track your flight until departure and send you an alert for any delay, schedule change or gate change.

Question 47

Will my new flight be checked in automatically?

Accepted Answer

Yes, as soon as the new flight is in your account, whether you added it yourself or our concierge team booked it for you.

Question 48

How do I cancel my subscription?

Accepted Answer

Cancellation takes one click from your account, under Subscription. It takes effect at the end of the current period, with no fees and no questions asked.

Question 49

Is payment secure?

Accepted Answer

Yes. Payments are processed by a PCI DSS certified provider, with SSL encryption and 3D Secure authentication. Your card details never pass through our servers.

Question 50

How much will I pay?

Accepted Answer

€0.9 for the 48h trial, then €49/month with no commitment. You can also choose the annual plan at €490/year, or €40.83/month.

Question 51

Where can I find my payment receipts?

Accepted Answer

A receipt is emailed to you after every payment. Your payment history is also available in your account, under Billing.

Question 52

What happens if my payment fails?

Accepted Answer

We let you know by email and a banner appears in your account so you can update your card. Your service stays active while you sort it out.

Question 53

Which currency am I charged in?

Accepted Answer

Our plans are billed in euros. If your card is in another currency, your bank may apply conversion fees.

Question 54

Is my personal data protected?

Accepted Answer

Yes. Your data is encrypted, hosted in Europe and used only to check you in and assist you. We never sell it.

Question 55

Why do you ask for my passport details?

Accepted Answer

Some airlines and destinations require this information to allow online check-in. We only ask for it when needed and share it only with the airline concerned.

Question 56

Is my data shared with third parties?

Accepted Answer

Only with airlines to check you in and with our technical providers (payments, email delivery), strictly for the purposes of the service. Full details are in our privacy policy.

Question 57

How do I delete my account and data?

Accepted Answer

You can request deletion of your data at any time from the page dedicated to your GDPR rights, linked at the bottom of the page. We handle every request within the legal deadlines.

Question 58

Is BoardingPlus GDPR compliant?

Accepted Answer

Yes. You have the right to access, correct, port and erase your data, which you can exercise at any time with our team.

Question 59

Is the mobile app available?

Accepted Answer

Our iOS and Android app is coming soon. In the meantime, your BoardingPlus account works perfectly from your phone's browser.

Question 60

How do I get alerts about my flight?

Accepted Answer

Alerts (check-in done, gate change, delay) are sent to you by email. The app will add push notifications as soon as it launches.

Question 61

Can I access my boarding pass offline?

Accepted Answer

Yes. Save the pass you received by email on your phone, or add it to your mobile wallet when the airline offers it: it stays available without a signal.

Question 62

Can I use my account on several devices?

Accepted Answer

Yes, sign in with the same email on your computer, tablet and phone: your flights and travellers are synced everywhere.

Question 63

I haven't received my boarding pass. What should I do?

Accepted Answer

First check your account, where the pass is available as soon as you're checked in. If it's not there although check-in is open, contact our team and we will step in right away.

Question 64

I'm not receiving your emails

Accepted Answer

Check your spam or promotions folder and add our address to your contacts. Also make sure the email on your account is correct in your account settings.

Got questions?We have the answers.

General questions

Subscription questions

Check-in questions

Baggage questions

FastPass questions

Concierge questions

Changes and cancellations

Payment questions

Security and privacy

Mobile app

Technical issues

Other questions

Travel with peace of mind with BoardingPlus